Last updated: 30 April 2026
1. Introduction
This Privacy Policy describes how Palmilhar Portugal Lda. (hereinafter Palmilhar Portugal) collects, uses, stores and protects the personal data of users of its website.
Palmilhar Portugal is committed to processing personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Law no. 58/2019, ensuring transparency, security and respect for users' rights.
2. Data Controller
The controller responsible for processing personal data is:
Palmilhar Portugal Lda.
NIF: 517029561
Address: Avenida João de Deus nº 42, 2460-054 Alcobaça, Portugal
Email: geral@palmilharportugal.pt
3. Personal Data Collected
Palmilhar Portugal may collect the following personal data:
- Name
- Email address
- Phone number
- Content of messages sent
- Browsing data (IP address, device type, browser, pages visited)
- Data voluntarily provided by the user
4. Purposes of Processing
Personal data is processed to:
- Respond to contact requests.
- Manage communications with users.
- Improve the browsing experience on the website.
- Analyse website performance and usage.
- Comply with legal obligations.
5. Legal Basis
Data processing is based on:
- User consent.
- Performance of pre-contractual steps.
- Compliance with legal obligations.
- Legitimate interest (e.g. website improvement and security).
6. Analytics and Advertising Tools
Google Analytics
The website uses Google Analytics, provided by Google LLC. This tool collects statistical data such as pages visited, time spent, traffic source and device type. IP address anonymisation is applied wherever possible. Data is used exclusively for statistical purposes and website improvement.
Meta Pixel (Facebook)
The website may use Meta Pixel, provided by Meta Platforms Inc., to measure the effectiveness of advertising campaigns, display relevant content and create custom audiences. Use of this technology depends on user consent via the cookie banner.
7. Contact Forms
The website provides contact forms through which data such as name, email, phone (where applicable) and message are collected. Data is used exclusively to respond to requests and communicate with the user. Submitting a form constitutes explicit consent to data processing.
8. Data Sharing
Personal data may be shared with service providers (e.g. web hosting), technology platforms (e.g. Google, Meta) and legal authorities when required. All third parties comply with data protection obligations.
9. International Transfers
Some data may be transferred outside the European Economic Area (e.g. Google or Meta services). In such cases, appropriate safeguards are applied, such as standard contractual clauses approved by the European Commission.
10. Data Retention
Personal data is retained only for as long as necessary to fulfil the stated purposes and legal obligations. After that period, data will be deleted or anonymised.
11. User Rights
Users have the right to access, rectify, erase, restrict or object to the processing of their data, withdraw consent and request portability. These rights may be exercised by emailing: geral@palmilharportugal.pt. Users also have the right to lodge a complaint with the National Data Protection Commission (CNPD).
12. Data Security
Palmilhar Portugal implements appropriate technical and organisational measures to protect data against unauthorised access, loss or destruction, and improper disclosure.
13. Cookies
The website uses cookies for essential operation, statistical analysis, content personalisation and advertising (where applicable). Non-essential cookies require user consent. Please see our Cookie Policy for more information.
14. Third-Party Links
The website may contain links to external sites. Palmilhar Portugal is not responsible for the privacy practices of those sites.
15. Future Features (App and Geolocation)
Palmilhar Portugal may launch a mobile app with navigation and route recording features, including location data (GPS) and activity statistics. Processing of this data will be based on explicit consent, limited to what is necessary and protected by enhanced security measures. A specific policy will be made available before the app is launched.
16. Changes to This Policy
Palmilhar Portugal reserves the right to update this Privacy Policy. Changes will be published on this page.
17. Contact
For privacy-related enquiries:
Email: geral@palmilharportugal.pt
Address: Avenida João de Deus nº 42, 2460-054 Alcobaça, Portugal